Thiên Tài Hotel
Hotel policies
A few rules to keep every guest’s stay safe and comfortable.
Check-in time
After 2:00 PM
Early check-in incurs a fee — see the table below
Check-out time
Before 12:00 PM
Late check-out incurs a fee — see the table below
General rules
- Please present passports or ID cards for all guests when checking in at reception.
- Please leave an ID document or a 200,000 VND deposit per room — returned at check-out after deducting any damage or losses (if any).
- On check-in, please check the room inventory against the “In-room property list”; report anything missing or damaged to reception immediately. Guests are responsible for loss or damage occurring during their stay.
- Any changes to stay dates, guest numbers or occupants must be reported to reception before payment. Paid bookings are non-refundable if changes are made after check-in.
- No weapons, explosives, toxic substances, narcotics, pets or strong-smelling foods (durian, fresh meat and fish, fermented sauces…) in the rooms. No cooking or laundry in the room; no drying clothes on the balcony.
- No smoking; gambling and drug use are strictly prohibited on hotel premises. The smoking fine is at least 500,000 VND per violation.
- Please do not move furniture within or between rooms. Lost or damaged property caused by negligence is compensated at 100% of its value.
- Management reserves the right to ask guests to leave if they deliberately violate the rules or cause disturbances.
- Overnight or hourly car parking costs at least 250,000 VND per night depending on the vehicle. Electric vehicles may not be parked or charged on the premises.
- If you discover a fire, quickly alert people nearby and calmly follow the fire-safety instructions.
- Before leaving, please settle all bills and return your key card to reception. Lost card fee: 500,000 VND per card.
- Visitors must show ID and register at reception; visitors are not allowed in rooms after 9:00 PM.
- Pets are not allowed on the premises.
Surcharges
Early check-in / late check-out (per room)
| Under 30 minutes | 50,000 VND |
| 30 minutes – 1 hour | 150,000 VND |
| 1 – 2 hours | 250,000 VND |
| 2 – 3 hours | 400,000 VND |
| Over 3 hours | One night’s room charge |
Extra guest surcharge (per guest / room)
| Children 2 and under | Free |
| Children 3 – 6 years old | 150,000 VND |
| 7 years and older (same as adult) | 300,000 VND |
Please contact reception to adjust check-in / check-out times and confirm surcharges before booking.
Need any help?
Our 24/7 reception is always ready — call, message us on Zalo, or book online anytime.